Ideal Dating

Refund Policy

Last updated: June 10, 2026

1. General Provisions

This Refund Policy governs the procedure for refunding payments made for the purchase of Additional Paid Features of the Service.

By purchasing Additional Paid Features, the User confirms that they have read, understood, and agree to this Refund Policy.

2. Time of Service Provision

An Additional Paid Feature shall be deemed provided from the moment it is activated within the Service.

Upon activation, the User is granted the ability to use the corresponding feature regardless of whether they actually make use of it.

3. When a Refund Is Available

A refund may be issued in the following cases:

• a technical error occurred, resulting in the paid feature not being provided;
• the User was mistakenly charged multiple times for the same purchase;
• a refund is required under applicable law.

Each refund request is reviewed on an individual basis.

4. When a Refund Is Not Available

A refund will not be issued if:

• the paid feature has been successfully activated;
• the User decides they no longer wish to use the Service after the feature has been activated;
• the User expected to receive a certain number of likes, messages, mutual matches, acquaintances, meetings, or any other specific results from using the Service;
• the User violated the User Agreement, resulting in their access to the Service being restricted or terminated;
• the inability to use the paid feature is caused by circumstances beyond the Administration's control, including issues with the User's device, Internet connection, banks, payment service providers, or telecommunications operators.

5. Refund Request Procedure

If the User believes they are entitled to a refund, they may contact the Service's support team using the available communication methods.

When submitting a refund request, the User is encouraged to provide:

• the date of payment;
• the payment method;
• a description of the issue;
• where available, the transaction ID or proof of payment.

6. Review of Refund Requests

The Administration will review the refund request within a reasonable period and notify the User of its decision.

If a refund is approved, the funds will be returned using the same payment method that was used for the original payment unless otherwise required by the rules of the relevant payment service provider.

7. Final Provisions

This Refund Policy forms an integral part of the Service's User Agreement.